WHO WE ARE
A provider that truly walks alongside you
At Pacific Community Care, we believe great disability support starts with a genuine relationship — not a roster. We take time to understand who you are, what matters to you, and what living a good life looks like for you specifically.
Our dedicated and culturally diverse team of support workers, coordinators, and nurses brings both professional expertise and genuine warmth to every interaction — across Tasmania, Victoria & Western Australia.
NDIS SERVICES
Everything you need, under one roof
Every NDIS plan is different. We've built a service offering broad enough to grow with you, and personal enough to feel like family.

Supported Independent Living
Your home, your support team, your independence growing — 24/7 rostered care matched to you.

Short Term Respite Accommodation
Planned and emergency respite — a genuine break with quality support throughout.

Complex Care
Specialist-trained, high-intensity support — no shortcuts, participant-specific protocols.

In-Home Care
Personal care and daily living support at home — your routine, your dignity, your way.

Individualised Living Options
Flexible, creative living arrangements built entirely around how you want to live.

Community Access
Getting out, connecting, participating — in your community, at your pace, on your terms.

Community Nursing
AHPRA-registered nurses delivering clinical care at home — wound care, medications, complex needs.

Support Coordination
Independent coordinators who make your NDIS plan actually work — not just on paper.

Mental Health Care
Trauma-informed, recovery-focused psychosocial support — consistent, warm, strengths-based.

NDIS Transport
Reliable, accessible door-to-door transport to appointments, activities, and beyond.

Post Hospital Discharge Care
Safe transitions from hospital to home — everything in place from day one.
OUR DIFFERENCE
Why families choose Pacific Community Care
01
Person-Centred Supports
02
Experienced & Compassionate Team
03
Flexible Service Delivery
04
Mental Health & Psychosocial Expertise
05
Responsive Communication
06
After-Hours On-Call Support
Our Clinical Experience
Conditions We Have Experience Supporting
Our team has experience working alongside NDIS participants living with a wide range of conditions and support needs — from psychosocial disabilities and mental health presentations to neurodevelopmental conditions, acquired injuries, and complex behaviour support needs. Every person’s experience is unique, and our support is always shaped around yours.
Psychosocial Disabilities
We support NDIS participants whose disability arises from a mental health condition — providing psychosocial recovery coaching, daily living assistance, community connection, and structured routines that support stability and recovery over time.
Schizophrenia
Our workers are trained in supporting participants living with schizophrenia — including medication prompting, structured daily routine support, community participation, and close liaison with treating psychiatrists and community mental health teams.
Schizoaffective Disorder
We support participants with schizoaffective disorder through both mood and psychotic dimensions — with consistent, trauma-informed workers and ongoing collaboration with the participant's clinical team.
Bipolar Disorder
Support that adapts to changing capacity across both poles of bipolar disorder — with flexible scheduling, clear crisis planning co-developed with the participant and treating team, and a sustained focus on stability.
Anxiety Disorders
We work with participants living with anxiety disorders — building community confidence at a manageable pace, reducing social isolation, and supporting participation within plans developed collaboratively with the participant's psychologist.
Depression
Patient, consistent, recovery-focused support for participants living with depression — maintaining structured routines, encouraging social participation, and staying present even when progress is slow or non-linear.
Intellectual Disabilities
We support participants with mild, moderate, and severe intellectual disabilities — building independence, life skills, and meaningful community connections through familiar, consistent workers who work at the individual's pace.
Autism Spectrum Disorder (ASD)
ASD-experienced workers who understand the importance of predictability, sensory considerations, and individual communication preferences — with consistency of workers and routines that enables trust and genuine participation.
Acquired Brain Injury (ABI)
Support for participants living with the cognitive, physical, and communication effects of ABI — with workers who understand the complex and often fluctuating nature of ABI presentations, alongside active allied health collaboration.
Type 1 Diabetes (alongside disability support needs)
Supporting participants managing Type 1 Diabetes alongside their primary disability support needs — including blood glucose monitoring prompting, dietary-aligned meal preparation, and coordination with the participant's endocrinologist and GP.
Complex Behaviour Support Needs
Qualified behaviour support practitioners who develop positive behaviour support (PBS) plans — reducing restrictive practices and improving daily quality of life, with all workers specifically trained before commencing support.
Community Transition & Post-Hospital Discharge
Experience supporting participants transitioning from inpatient mental health, acute, rehabilitation, and forensic settings — coordinating directly with hospital discharge teams to ensure all supports are in place before discharge day.
Psychosocial Support
Our Approach to Psychosocial Disability Support
Psychosocial disability support at Pacific Community Care is built on recovery principles — consistent, warm, and actively coordinated with treating clinical teams. Our psychosocial supports include:
Psychosocial recovery coaching
Daily living assistance
Medication prompting
Community reintegration
Please note: NDIS psychosocial supports complement — they do not replace — clinical mental health treatment. Pacific Community Care works in close coordination with the participant’s treating psychiatrist, psychologist, community mental health team, and GP at all times.
in their words
Real reviews from real participants.
how it works
New to the NDIS? We make it simple.
Getting started with NDIS support doesn’t need to be overwhelming. Pacific Community Care walks you through every step.
01
Check eligibility
The NDIS is for Australians under 65 with a permanent disability. We help you understand if you qualify.
02
Get your plan
Work with an NDIA planner to develop your personalised NDIS plan and funding.
03
Choose your provider
Select Pacific Community Care — we handle the agreements and logistics.
04
Start growing
Your support begins, guided by your goals, reviewed regularly, always adapting with you.
Empowering people living
with a disability
Average Traffic
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Cassie Carleton
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Ready to start
Let's build your support plan together
Whether you are new to the NDIS or looking for a provider that truly cares — we would love to have a conversation. No pressure, no jargon, just a genuine chat.
Phone
(03) 6316 0000
admin@pacificcommunitycare.com.au
Hobart
21 Ashwood Ct, Austins Ferry TAS 7011
Melbourne
22 tatarian road sunbury victoria 3429
Hours
Mon–Fri 9:00am–5:00pm After-hours and weekend on-call support for urgent participant needs.