Support Coordination โ Your Plan, Made to Work
Independent, experienced NDIS support coordinators who implement your plan, connect you with the right services, and build your confidence to self-direct your own supports over time.
Pacific Community Care’s support coordinators are genuinely independent. We do not steer you towards our own services if another provider is a better fit. Our job is to make your NDIS plan deliver what it was funded for โ in your life, not on paper.
With experience across disability, mental health, housing, aged care, and complex multi-system situations, our coordinators navigate the NDIS so you do not have to do it alone.
Support Coordination is an NDIS Capacity Building support that helps you implement your plan, connect with services, and build long-term capacity to manage your own supports.
There are two tiers โ Support Coordination (plan implementation and ongoing management) and Specialist Support Coordination (complex, multi-agency situations). Pacific Community Care offers both.
- NDIS participants new to the scheme who are unsure how to use their plan
- People who have a plan but cannot get supports up and running
- Participants with complex needs that require coordination across multiple systems
- Individuals preparing for an upcoming NDIS plan review
- People who want to build capacity to self-direct their supports over time
- Hobart
- Melbourne
Every support is tailored to your goals. Here is what ndis support coordination from Pacific Community Care can include.
Plan understanding
Breaking down your NDIS plan in plain language โ budgets, categories, and what each support covers
Provider connections
Finding and connecting you with the right providers matched to your goals, personality, and culture
Service agreements
Reviewing, explaining, and helping you negotiate agreements with each of your providers
Budget monitoring
Proactively monitoring your plan budget to ensure every dollar is used effectively
Problem solving
Resolving provider problems, billing disputes, service failures, and NDIS complications quickly
Building your capacity
Progressively building your NDIS knowledge so you need less coordination over time
Plan review preparation
Preparing evidence-based documentation and a compelling case for your next plan review
Crisis planning
Developing emergency plans to keep you supported when usual arrangements break down
Community connections
Linking you with non-NDIS community resources, peer support, and government services
Level 1 โ Support Connection
Short-term help to understand your plan and connect with a few key providers. Often allocated to first-time NDIS participants.Level 2 โ Standard
The most common level. Ongoing coordination across multiple supports, regular check-ins, plan tracking and review prep.Level 3 โ Specialist
For participants in unstable or complex situations โ multiple agencies, legal proceedings, child protection, complex health, or homelessness.01
Understanding your plan
We review your NDIS plan together โ explaining every budget, goal, and category until genuinely clear.
02
Building your support network
We research, connect, and set up the right providers for each funded support.
03
Ongoing coordination and review
We remain active throughout your plan โ monitoring, resolving, and preparing you for your next review.
01
Genuinely independent
We recommend what is best for you โ even if that means another provider.
02
Experience with complex situations
Our coordinators have navigated NDIS alongside participants with disability, mental health, housing, and justice system intersections.
03
Building your independence
Our goal is to be needed less over time โ not more.
Our team is ready to discuss your needs, answer your questions, and help you take the first step.
Does my NDIS plan include support coordination?
What is the difference between Support Coordination and Specialist Support Coordination?
Can my coordinator also provide direct services?
Yes. Pacific Community Care can provide both. Our coordinators operate with genuine independence and will always recommend the best option for you.
Can I change support coordinators?
Supported Independent Living
Your coordinator plays a critical role in navigating SIL funding and provider selection. Learn more
Mental Health Care
Coordination is especially valuable for participants with psychosocial disabilities navigating multiple systems. Learn more
Complex Care
Expert coordination is essential for joining up high-intensity care with allied health teams. Learn more