Complex Care โ Expert Support When It Matters Most
Specialist-trained teams, participant-specific protocols, and a genuine commitment to safe, skilled, consistent delivery โ for participants whose needs go beyond standard support.
Some people need more than standard personal care โ they need specialist-trained workers who understand specific clinical procedures, complex behaviours, and the stakes involved when things are not done correctly.
Pacific Community Care trains every worker specifically for each participant before they ever start, and maintains thorough documentation, allied health coordination, and a trained relief pool as standard.
High-intensity daily activities are formally distinguished from standard daily personal activities in the NDIS because of the elevated skill, training, and clinical oversight they require.
Pacific Community Care takes this distinction seriously. Every complex care participant receives a participant-specific care protocol developed with their allied health team โ and every worker is trained and assessed in that protocol before commencing.
- NDIS participants with high physical support needs including hoist transfers
- People with acquired brain injuries requiring rehabilitation-aligned support
- Participants with behaviours of concern who have a current PBS plan
- Individuals with progressive neurological conditions such as MS, MND, or Huntington's disease
- People requiring tracheostomy, ventilator, or complex medication management at home
- Hobart
- Melbourne
Every support is tailored to your goals. Here is what ndis complex care & high-intensity support from Pacific Community Care can include.
Manual handling & hoisting
Safe hoist transfers performed only by workers with documented, participant-specific training
PBS plan implementation
Positive Behaviour Support plan implementation by trained, supervised workers
AAC communication support
Assistance with augmentative and alternative communication devices and strategies
Respiratory & ventilator support
Ventilator management, tracheostomy care, and respiratory equipment at home
Complex medication administration
Multi-route medication management including enteral and subcutaneous routes
Complex continence care
Complex bowel, catheter care, and PEG feeding support delivered with dignity
Participant-specific protocols
Detailed care guides co-developed with your allied health team and updated regularly
Allied health coordination
Active collaboration with your OT, physiotherapist, speech pathologist, and treating team
Overnight & 24/7 care
Active overnight and fully rostered 24/7 care for participants who need it
Participants with high medical needs
People living with conditions that require ongoing clinical support โ including ABI, MS, MND, cerebral palsy and spinal cord injury.Participants with complex behaviours
Where positive behaviour support plans are in place and need consistent, trained implementation across all shifts.Children and young adults transitioning
Young people moving from paediatric services into adult disability supports โ often the trickiest handover, and one we take seriously.01
Detailed intake and assessment
We take the time to thoroughly understand your specific needs, medical history, risk profile, and allied health input.
02
Care protocol and staff training
A participant-specific protocol is developed with your allied health team. Every worker is trained and assessed before their first shift.
03
Coordinated, consistent delivery
Your team delivers support according to your protocol, with regular reviews and clear escalation pathways.
01
Trained before day one โ without exception
Every worker is trained in your specific protocol before their first shift. We verify competency.
02
A trained relief pool
We maintain a relief pool specifically trained for each complex care participant.
03
Joined-up with your clinical team
Our coordinators maintain active communication with your entire allied health and clinical team.
Our team is ready to discuss your needs, answer your questions, and help you take the first step.
Common questions about individualised living options (ilo) from Pacific Community Care.
Do workers receive specialist training before working with me?
Can Pacific Community Care support PBS plans?
Yes, provided a current valid PBS plan is in place from a qualified NDIS-registered practitioner.
Can you work alongside my existing therapy team?
Yes โ and we expect to. Complex care almost always involves OTs, physios, speech pathologists, behaviour support practitioners and treating doctors. We coordinate, attend reviews, and follow the recommendations of the wider team.
How is complex care funded?
Community Nursing
AHPRA-registered nurses providing clinical care that complements complex support. Learn more
Supported Independent Living
For complex care participants who need 24/7 rostered support in a managed home. Learn more
Support Coordination
Expert coordination to navigate complex care funding and join up all supports. Learn more