Your NDIS provider plays a big role in helping you achieve your goals. But sometimes, things may not go as planned. If you’re unhappy with the quality of services or support you receive, it’s important to know that you have the right to speak up.
Step 1: Raise the Issue with Your Provider
The first step is to talk directly with your provider. Many issues can be resolved quickly through open communication. Explain your concerns and give them an opportunity to respond. At Pacific Community Care, we always encourage open feedback so we can improve your experience.
Step 2: Contact the NDIS Quality and Safeguards Commission
If you’re not satisfied after raising your concerns, you can make a formal complaint to the NDIS Quality and Safeguards Commission. They are an independent body that ensures NDIS providers deliver safe, high-quality services.
-
Phone: 1800 035 544
-
Online: NDIS Commission website
Step 3: Seek Advocacy or Support
If you find it difficult to make a complaint on your own, you can seek help from a disability advocate. They can guide you through the process and ensure your voice is heard.
Pacific Community Care’s Commitment
At Pacific Community Care, we value your feedback—whether positive or negative. Our team is committed to listening, acting on concerns, and delivering services that respect your choices and needs. Your safety, wellbeing, and satisfaction always come first.
Looking for an NDIS provider in Hobart? Get in touch with us today!
