The National Disability Insurance Scheme (NDIS) is designed to give participants more choice and control over the supports they receive. But with this flexibility also comes responsibility. Understanding your role as an NDIS client helps you make the most of your plan and ensures that your funding is used fairly and effectively.
At Pacific Community Care (PCC), we believe in empowering participants with knowledge so they can confidently manage their supports. Here are the key responsibilities of an NDIS client.
1. Using Funds Wisely
NDIS funds are there to support your disability-related needs. As a client, it is your responsibility to make sure the money is used only for services and supports that are reasonable, necessary, and directly related to your goals.
2. Keeping Records
Clients are expected to keep receipts, invoices, or service agreements for the supports they purchase. This helps maintain transparency and makes it easier if the NDIA requests an audit or review of your plan.
3. Respecting Service Agreements
When you enter into an agreement with a provider, you are committing to certain terms. It is important to:
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Pay invoices on time
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Give reasonable notice if cancelling appointments
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Treat providers and support workers respectfully
4. Staying Engaged in the Process
NDIS plans are reviewed regularly. As a client, you should:
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Attend review meetings
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Communicate any changes in your needs
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Provide feedback about your supports
5. Protecting Your Safety and Rights
While providers must meet safety standards, clients also have a role in reporting unsafe practices, abuse, or neglect. Speaking up ensures you and others continue to receive safe, quality care.
At Pacific Community Care, we know that managing an NDIS plan can feel overwhelming. Our team works alongside you to make sure your responsibilities are clear and manageable, so you can focus on achieving your goals with confidence.
